Terms and Conditions
Arden Holiday Lettings
(Rental Agreement)
Thank you for choosing Arden Holiday Lettings. By making a reservation with us, you are agreeing to the terms and conditions outlined below:
Payment
- Guests must pay the full amount for the duration of their stay including the cleaning fee prior to check-in.
- Arden Holiday Lettings reserves the right to request a security deposit of £250 at our discretion. Guests agree to pay this if requested for the booking to proceed.
Cancellations
- Full refund available for cancellations made within 3 months of booking (excluding high season: 14th June to 14th September).
- 50% refund for cancellations made within 6 weeks of the check-in date.
- For cancellations within 4 weeks of check-in, a discretionary refund may be issued depending on the season and re-booking potential.
House Rules
Guests agree to the following house rules:
- No smoking inside the property.
- No parties or events.
- No loud music or gatherings after 10:00 pm.
- No pets unless pre-approved by the owner.
- All bins must be emptied before check-out.
- Toilets: Only toilet paper is to be flushed. Female hygiene products must be disposed of in the sanitary bin provided.
- Towels must remain within the property and are not to be taken outside.
Maintenance & Damages
- Any damage or maintenance issue must be reported to the host immediately.
- Guests are liable for any damage caused to the property or its contents during their stay.
Check-in
- Check-in time from 03.00pm.
Check-out
- All guests must check out by 10:00 am on the day of departure.
Parking
We allow parking of a vehicle FOC for on-street parking in the Mansell Street (Zone 6) designated parking area only ( the vehicle registration number must be emailed at least 48 hours ahead of your check-in date) AHL are not responsible for any parking tickets issued to vehicles that park illegally or parked outside of the check-in / check-out hours.
By confirming your reservation, you acknowledge that you have read, understood, and agreed to the above terms and conditions.
We look forward to hosting you!