Privacy Policy
Arden Holiday Lettings
(Privacy Policy)
This Privacy Policy outlines how Arden Holiday Lettings (“we”, “our”, or “us”) collects, uses, stores, and protects your personal data. We are committed to ensuring your privacy is protected and compliant with the General Data Protection Regulation (GDPR).
Who We Are
Arden Holiday Lettings is the data controller of the personal data collected via our services and website:
www.ardenholidaylettings.co.uk
Business Address:
15 Arden Street,
Stratford Upon Avon,
Warwickshire,
CV37 6PA
Tel: +44 7967 319167
Email: ardenholidaylettings@gmail.com
What Data We Collect
Contact Data: Name, email, phone number, postal address, preferences.
Booking & Transaction Data: Payment details, booking history.
Website Usage Data: IP address, browser type, pages visited, time spent.
Communication Data: Emails, messages, and metadata linked to inquiries.
Newsletter/Promotional Data: If you opt-in, we may send you news and offers.
Health & Accessibility Needs (if relevant): Only with your explicit consent for agreed purposes.
How We Use Your Data
Manage bookings and holiday stays.
Respond to inquiries and provide customer support.
Process payments and maintain transaction records.
Improve our website and user experience.
Send updates, promotions, and newsletters (with your consent).
Legal Basis:
Contractual necessity (e.g. booking a stay)
Legitimate interest (e.g. improving our services)
Consent (e.g. marketing communications)
Sharing Your Data
Trusted third-party service providers who support our operations (e.g. booking platforms, payment processors).
Legal authorities, if required by law.
All third parties are required to process your data in line with GDPR requirements.
Data Storage & Retention
Your personal data is stored securely within the UK. We retain your data only as long as necessary for the purposes it was collected:
Contact & Booking Data: Retained for up to 2 years after your last interaction.
Marketing Data: Retained until you unsubscribe.
Communication Data: Retained for up to 2 year.
Your Rights
Access the personal data we hold about you.
Request correction of incorrect or outdated data.
Request deletion (in certain circumstances).
Object to or restrict data processing.
Withdraw consent at any time (e.g. unsubscribe from emails).
Lodge a complaint with a supervisory authority.
To exercise any of these rights, please email us at: ardenholidaylettings@gmail.com
Cookies
Our website uses cookies to enhance your browsing experience. For more details, please refer to our Cookie Policy.
External Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these other sites.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Arden Holiday Lettings
15 Arden Street, Stratford Upon Avon,
CV37 6PA
+44 7967 319167 ardenholidaylettings@gmail.com